Imagine you were a passenger on Southwest Flight 812 this past week when a portion of the fuselage came apart in mid-flight.  (http://abcnews.go.com/US/wireStory?id=13278839). While no serious injuries were reported, it does make one stand up and take notice to the safety of the airlines. Following is the link to Southwest Airlines press releases regarding the “Loss of Pressurization Event.” http://www.southwest.com/about_swa/press/prindex.html?int=GFOOTER-ABOUT-PRESS

What are your thoughts? Do you think their public relations team acted fast enough regarding the “event”? Why/why not? What, if anything, would you suggest they do differently? What is the main message Southwest Airlines is sending to its various publics?

 

 

 

 

Image from http://www.thedigitalbus.com/facebook-now-available-on-airlines/

Advertisements